FAQ

Frequently asked questions

Delivery

When will you receive your books?


Once we have processed your order, you will receive your books within 3-5 working days! For those who are on our monthly packs, for the first pack, you will receive your books within a week. For subsequent packs, you will receive your books every first week of the month!




How much does shipping cost?


Singapore For orders below $60, we offer doorstep delivery at a flat rate of $4.90! For orders $60 and above, shipping is complimentary! Special shipping rates: For orders $25 and below, DM us at www.instagram.com/kokoandotto to make your order and you can enjoy shipping at $3.50! International For international orders, please DM us the items in your cart! Shipping rates will vary based on weight. We accept international orders from Australia, Canada, Indonesia, Malaysia, New Zealand, United Kingdom and United States. If the country you'd like to ship to is not included, DM us to see if we're able to ship to you!




Where is my order?


Once we have despatched your order, there will be a tracking sms sent to you. Simply click on the link to track where your order is.





Orders & Payment

What payment options do you offer?


Visa, Mastercard, Maestro and Amex! For payment by PayNow, you will need to make payment within 1 hour of your order! Your order is considered confirmed unless you receive a cancellation email from us! (:




Do I have to update for my child's age each year?


Nope you don't have to! It will be automatically updated so don't worry if you have signed up for our Monthly Pack partway through the year! We will ship books that match your child's age group in each calendar year.




What's the difference between getting a One Time Pack and the Monthly Pack?


Great question! A One Time Pack is a one-off purchase whereas the Monthly Packs are recurring. A One Time Pack is most suitable for those who wish to get a taste of our books, or would like to purchase some books for a friend! There is the option of customising your pack for specific themes if you get the Customised Mystery Pack! The Monthly Pack option is cheaper and it also entitles you to special benefits like getting an additional book on your kid's birthday and other exclusive offers! In terms of the books you will be getting, we actually plan a rotation of themes for your kids so that they can learn about different things through the year. The best thing is, while you're enjoying all these good stuff, you have the flexibility to cancel anytime! (Though of course we hope that doesn't happen)




Do you offer sale of ala carte books?


Yes we do! These can be books from the same series as those in our packs or books that do not feature in any of our packs! We add new books every month! (:




Why should I purchase from KOKO AND OTTO?


We want you and your kids to have access to good, interesting Chinese books! We spend time going through lists of books to pick out those that we really want to share with you and your kids! And by that, it means books that we would get for our own kids as parents. Short hand criteria — fun, interactive, educational. Meaningful too. Also, we would love you to have quality time with your kids - no fussing about where to find good books. We hope that through our efforts, you will be able to save time poring through websites and instead have that time with your kids. Lastly, we price our book packs competitively so that you can access good books at a good price! (:




What do you sell?


We sell Chinese books for kids! You can choose to either pick your own books (Ala Carte) or have us pick them for you (Packs)! For packs, you can choose between a One Time pack or our Monthly Packs! In both cases, you will be getting 3 books per pack.




How do I cancel my Monthly Pack subscription?


Drop us a DM by the 15th of the month to cancel your Monthly Pack starting the next month! (E.g. cancel by 15 July to stop paying for and receiving your Monthly Packs from August onwards).